Billing & Financial Policy

Patient Billing

For insurance billing questions, please contact our billing service (West Coast Dermatology Billers) at 1-800-660-4884.

If you need financial statements, receipts, or have other questions regarding how your insurance was billed, please contact our billing service.  

For all other insurance questions not related to insurance billing please call our office.

Financial Policy

HMO, PPO or other managed care patients: You will be responsible for paying your annual deductible, co-payment and charges for any non-covered cosmetic services.
Commercial Patients: Patients who are covered by private, commercial plans in which our physicians are not providers will be billed for services. The entire remaining balance left after payment from your insurance will be billed to you regardless of benefits and payment policies of your carrier.
Non-Insured Patients: All non-insured patients are required to pay for office visits, in-office procedures and other costs in full by check, major credit card or cash on the day services are rendered. If payment cannot be made in full at that time, payment arrangements must be made before services are provided.
Patients are responsible for understanding the benefits of their insurance plan. This includes yearly deductible amount, co-payment amount, as well as preferred provider status.
Note that most insurance companies apply most services outside of the office visit to your deductible, these services include (but are not limited to):
Biopsies, treatment of warts, treatment of spots that require liquid nitrogen, injections, excisions, and skin cancer removals.
Also note that some insurance plans will also apply the office visit to your deductible. It is your responsibility to understand your insurance plan and what services are covered.
If you have any questions regarding your insurance coverage, deductible, co-pay amount, or explanation of benefits, please call the customer service phone number typically located on the back of your insurance card.

Cancellation Policy 

We do our very best to accommodate your scheduling requests. Please help us and other patients by keeping your scheduled appointment.  For appointments scheduled M-F, we require a 24 hour advanced notice if you need to cancel or reschedule your appointment.  Failure to call 24 hours prior to your appointment will result in a $50 fee and $100 fee for patients scheduled for hair loss. If a patient fails to call in advance more than two times, the patient will be dismissed from our clinic.  For appointments scheduled on Saturday, we require a 48 hour advance notice if you need to cancel or reschedule your appointment.  Failure to call 48 hours prior to your appointment will result in a $50 fee and the option to schedule on a Saturday will not be made available to you again.  

Payment Methods Accepted

Our office accepts all major credit cards for payment as well as Care Credit.  If you would like to apply for Care Credit to pay for visits with any of our providers, please click the Care Credit button.

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